Bon Ton Stores Phone Numbers and Emails

Toll-Free Number:

  • (800) 945-4438
Send Message

Customer Service:

  • (800) 526-7534

Bon Ton Stores Emails:

General Info
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Contact Information

Bon Ton Stores Website:

Bon Ton Stores Help Center:

Corporate Office Address:

The Bon-Ton Department Stores, Inc.
Corporate Office 2801 East Market Street
York, Pennsylvania 17405
United States

Bon Ton Stores Rating Based on 23 Reviews

Rating details

2.2
more details
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Bon Ton Stores Customer Service Calls

155 TOTAL
CALLS
02:34 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bon Ton Stores?

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “Fraud”

Request for Information Question:

  • “About an order”
  • “About my bill”
  • “A check concerning my grand daughter”

Account Question:

  • “Carsons balance question”
  • “Check balance”
  • “Account”

Employment Question:

  • “Im a former employee i need w2 information”
  • “W2”
  • “Former employee 401k information”

Shipping and Delivery Question:

  • “Wrong size sent on an item on an order placed.”
  • “Shipment questions”

Return/ Replace Question:

  • “Return”

Cards Question:

  • “My gift card”
  • “New card”

Refund Question:

  • “Refund status”

Product/ Service Question:

  • “Warranty”

Activation/ Cancellation Question:

  • “Cancel card”

Other Question:

  • “Stale chips”
  • “Unused Merchandise credit”
  • “Teturn”

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