Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Buyer beware: I placed an order for a king size down comforter, and was sent a microfiber twin comforter that retails for $10 in the packaging of a down comforter. Upon receiving it, I contacted their customer service and they insisted I send it back so they could exchange it for the right comforter.

I did so but when they received the inferior comforter back, they said they would instead refund me and asked me to buy the down comforter again at a higher price. I would have never sent the comforter back had they sent me the correct one, but now they want me to repurchase at a higher price for their mistake?! I have never heard of such terrible customer service in all of my life.

If you do purchase from them- be prepared to get the wrong item, possibly even packaged in the right retail packaging. And if you do return it- be prepared to jump through hoops and fork out more money, all in an attempt to possibly get the correct item.

Product or Service Mentioned: Bon Ton Stores Shipping Service.

Reason of review: Order processing issue.

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